FansBRANDS - official F1 products

Orders

Questions, problems regarding orders. To verify the status of your order, you need a registered account.

Share My order status

Product return

  • At FansBRANDS, you can benefit from a unique 180-day return policy for your ordered products (in factory condition, together with their original packaging).
  • If you’ve just reconsidered, click here to return the product!!
  • If you feel that you have a warranty problem, click here!

How can I exchange a product?

  • There is no traditional “product exchange” option, so we cannot provide a different product in the place of the one you’ve ordered.
  • There is no “exchange courier” option, so we cannot send a courier with the new product, which they could give you in exchange for the old one.
  • If you would like another product in the place of the one you’ve ordered, send it back to us.
  • As soon as we get the package and verify the product, we will credit the purchase amount to your account.
  • If you do not have a FansBRANDS account, we will create one for You.
  • Place an order for the product you want to purchase.
  • You can use the entire credited sum when placing your order.
  • WARNING: The product’s price may change with time, so if you do not want to wait for the paid amount to be credited to your account, place a new order!
  • Click here to return a product.!

How can I place orders on the website?

  • Select the Formula 1 team or pilot from the menu (e.g.: Ferrari or Lewis Hamilton)!
  • You can select additional categories within the main category, or you can browse through all products.
  • If you find a product you like in the list, click on the product image or on the “Details” button.
  • Verify the SIZE on the product page! Many people order the wrong size.
  • If you cannot find the product you want, then it OUT OF STOCK.
  • After selecting the right size, click on the “Add to cart” button!
  • The popup window gives you the opportunity to continue to the “Cart” page, where you can choose a GIFT.
  • If you have a coupon code, then you can validate it on the CART page.
  • To continue, press the “ORDER” button.
  • We recommend that you place orders with a registered account, because this way, you can verify the status of your orders later, and the only way to use the VIP Membership is to have a registered account.
  • Enter your information, with particular reference to your EMAIL ADDRESS and PHONE NUMBER!
  • Click on the “Continue” button to select the delivery and payment method.
  • Click on the “Continue” button to verify the products and the delivery address. Check the option to accept the Terms and Conditions and click the “PLACE ORDER” button.
  • Wait until the system redirects you to the online payment interface.
  • If online payment fails, check the typical online payment errors information block!

Orders by phone

You also have the option to place orders by phone.

  • Our phone number is: +36 27 300 600
  • When can you place orders by phone? Only on workdays, between 9 AM and 4 PM. (UTC+2)
  • Before you place an order by phone, please click here and read the detailed information about ordering by phone!

How can I select a gift?

  • You can find the available gifts on the CART page, under the list of products placed in the cart.
  • The higher the value of your order, the more and more valuable gifts you can select.
  • You can read more about the gifts at this link.

I haven’t received a confirmation email

  • First, please check your SPAM and PROMOTIONS folders of your email client!
  • If you cannot find it in these folders, you have probably entered the wrong email address.
  • Write to us at sales@fansbrands.com, so we can correct your email address. In such cases, please do not forget to provide some form of identification, for example, your name and delivery address.

Can I track the status of my order?

  • It is important that only registered shoppers have the option to track the status of their orders.
  • Access your account and select the ORDERS option from the menu.
  • “Order ready for packaging” - we have received your order, it is awaiting processing, if the payment method is online, check if the transaction was successful!
  • “Searching” - our colleague is searching for the product you ordered, it will soon be packaged.
  • “Order packaged” - we have packaged the products, they will be handed over to the courier soon.
  • “Dispatched” - the product has been handed over to the courier service; from this point forward, you can receive more information from the courier service.
  • “Order cancelled” - in case of failed payment, we will delete the order after a certain period of time.
  • Click here to track the package!!

How can I modify my order?

Afterwards, you noticed that you’ve ordered the wrong size or you would like to add something to your order, or perhaps you failed to select a gift?

  • While your order’s status is “Order ready for packaging”, you can request that your order be modified.
  • You can discuss changing your delivery address with the courier service. Read more...
  • You can also write an email, however it is recommended that you request the changes - on workdays, during working hours - by phone, because processing is faster this way.

How can I cancel my order?

  • You can cancel your order, while its status is “Order ready for packaging”.
  • If you want to cancel your order, click here and follow the instructions.

I have received a defective product

  • In rare cases, you may receive a product that is different than the one you’ve ordered. For example, the product may be different than its photo from the website, or the size on the packaging does not match the size on the label.
  • It is also possible that the product was damaged during delivery, or has some kind of manufacturing defect.
  • In such cases, send us a photo of the product at sales@fansbrands.com, and we will check out your order!
  • If, after a preliminary investigation, we consider the complaint to be justified, we will collect the product at our own expense and send you a replacement or refund your money.

I’m placing my order now, but I want delivery at a later date

  • For online orders, enter when you would like the products to be delivered in the order’s comment section: (e.g.: “I would like to receive my order on the 14th of December, 2022”)
  • For orders by phone, you should provide this information to our customer service!
  • We cannot calculate delivery time with 100% accuracy, but in general, we will hand over the packages to the courier service, so that the products get to you at the desired date.

Where can I find the invoice?

  • We will send the invoice to the provided email address within 8 days from conclusion of the order
  • Please check your SPAM and PROMOTIONS folders as well!