Have a question? We can help!
Choose from the contact details below:
Phone
Call us by phone, during working hours, from 9:00 to 16:00 (UTC+2) on weekdays. Tel: +1 (213) 454-09-57
Contact us on WhatsApp! We will reply immediately during working hours. We will also reply to messages outside working hours.
Viber
Contact us on Viber! We will reply immediately during working hours. Outside working hours We will also respond to messages outside of work hours.
Information and frequently asked questions
If you have any questions or problems, please check these menu items first! You can get answers to almost any of your questions. And if you feel that you are not getting enough information here, feel free to contact our customer service! Thank You.
Orders
- Product return
- How can I exchange a product?
- How can I place an order?
- Ordering by phone
- How can I choose a gift for my order?
- I order now, but I want the delivery later
- I did not receive a confirmation letter
- Can I track the status of my order?
- How can I modify my order?
- How can I cancel my order?
- I received a defective product
- Where can I find the invoice?
Shipping information
- Order tracking
- Shipping methods and costs
- Is there a local pickup?
- Which country / city do we ship to?
- How long does the shipping take?
- Why is my package late?
- Do I get a notification from the courier service?
- How can I modify my shipping address?
- Can I unpack the package before takeover?
- Is there any import customs fees?
Payment information
- Payment methods, transaction fees
- What currency can I pay in?
- Is it possible to pay by cash on delivery?
- Is it possible to buy on credit?
- How do I use the amount credited to my account?
- How can I use the gift card / coupon code?
- Why does the online payment fail?
- Is it possible to pay by card at the courier?
- Is it possible to pay by card at the pickup point?
- Account number for bank transfer
