Shipping informations

1 to 9-day delivery time all over the world. (Deliveries are suspended on weekends - Saturday and Sunday, as well as holidays and days of rest. Orders placed on such days will be processed on the first workday following them.) Please be aware than for orders placed outside of the EU, customs clearance costs, as well as other expenses may arise. Contact the competent authority within your country and ask them about possible fees!

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Package delivery tracking

You can find the number of your package in the email sent by the courier service.
For GLS, CLICK HERE and track the status of your delivery by providing the package number. You can request detailed information regarding your delivery from the GLS customer service. It’s also what we do. GLS contact info: between 7 AM and 8 PM on workdays. GLS central phone number: (+36 29) 886 700 GLS mobile phone number: (+36 20) 890-0660 Other GLS contact info: click here!
For UPS (outside the EU), CLICK HERE and you can track the status of your delivery by providing the tracking number.
For other courier services, you will receive the details and contact information via email.
On our website, you can only track the status of your order, which is concluded when we hand the package over to the courier service. Afterwards, you can only receive additional information from the courier service.

Delivery methods and costs

Home deliveries and deliveries to collection points within Hungary are carried out by GLS courier service. Outside of Hungary, within the EU, your package will be delivered via the country’s postal service, and outside the EU, via UPS. Within Hungary, the normal delivery fee is 0 EUR, with the exception of a few products (books, prizes, FansBRANDS products), for which the fee is between 2,68 EUR and 4,03 EUR.

1) Home delivery with GLS courier service | FREE

Your order will be delivered by the employees of GLS courier service.

Delivery time: 1 to 5 days
Delivery fee: 0 EUR (free). With the exception of a few products, see above!
Only available within Hungary.
You will receive information regarding delivery details via email and - on the day of delivery - via SMS. If you want to change the delivery location or date, then you can talk to the courier who has your order directly, at the phone number sent via SMS.
You can pay the courier by credit card or cash, if you selected the cash-on-delivery payment method.

2) EXPRESS home delivery with GLS courier service | 4,03 EUR

Delivery time: 1 to 2 days
Delivery fee: 4,03 EUR.
Only available within Hungary.
If you place an order before 12 PM on workdays, then we GUARANTEE that your products will be packaged, and your order will be handed over to the courier on the same day.
Our VIP Members benefit from express deliveries for FREE. Click here and become a VIP Member!

3) Delivery to pick-up points with GLS courier service | FREE

Your order will be delivered to the selected GLS collection point by the employees of GLS courier service. If you cannot receive your order at home or at your workplace during the day, we recommend choosing this option.

Delivery time: 1 to 5 days
Delivery fee: 0 EUR (free). With the exception of a few products, see above!
Only available within Hungary.
You will receive information regarding delivery details in the same way, via email and via SMS. The courier will leave your package at the collection point.
You can ask about the opening hours and payment options of the collection point on location.
Please collect your package in the days following delivery, because it will not be kept there for long, and it will be sent back to us.

How does GLS courier service make deliveries?

At FansBRANDS, we are subscribed to all convenience services of GLS that help us provide you with accurate information regarding the status of your order, as well as options to manage your delivery. Check out what messages you can expect!

Three delivery attempts

You will receive notifications via SMS and EMAIL
The first notification includes that your package will be delivered the next workday. It also includes the address and the amount payable on delivery, if needed.
You will receive the second notification in the morning of the day of delivery. The package will be at the courier at this time, and you will be given a 3-hour delivery window. This message will also include the courier’s phone number, as well as the contact details of GLS’ customer service.
You will receive an email as soon as 15 minutes following failed deliveries. You can decide the fate of your order online. You will received the link and necessary password via message.

You can choose from 5 possible solutions.

You can request delivery at a new date.
You can request reception at a different address.
You can request the package be taken to a GLS collection point.
You can receive your order in person, at the closes GLS depot.
Refusal of reception

Delivery after working hours? Possible

In cities with GLS depots, you can request that the delivery be made after working hours, between 5 PM and 8 PM.
You can also request it be taken to a GLS collection point.

More information regarding GLS depots, collection points, delivery tracking and delivery procedure is available at the GLS website.

4) Home delivery within the European Union (outside of Hungary)

Delivery will be made by your country’s postal service.

Delivery time: 2 to 9 days
Delivery fee: between 13,52 EUR and 162,26 EUR
The fee depends on the size and weight of the package, as well as the country of destination.
Available within the European Union.
You will receive email notifications from the mail order service.

5) UPS home deliveries outside of the European Union

If you want your delivery to be made in a country outside of Europe, then it will be delivered by UPS.

Delivery time: 3 to 7 days
Delivery fee: between 21,64 EUR and 540,88 EUR
Available for territories outside of the European Union.
You will receive email notifications regarding the details.
The package may also be subject to customs clearance. In such cases, additional costs may arise, which must always be borne by the customer.
Ask about customs clearance costs at the competent authority of the given country, as we cannot provide information in this regard.
The delivery fee also depends on the package size and weight. For this reason, we cannot accurately specify the delivery fee upfront. Any incurring additional fees may be paid via transfer or PayPal.

Can I receive my order in person?

You cannot receive orders in person, as the FansBRANDS showroom was terminated in 2021, and it only works as an office now. Products are not physically available at the office.

What countries / cities are eligible for deliveries?

At FansBRANDS, you can request that your order be delivered to any part of the world. GLS, UPS and Postal services help us deliver to all countries and settlements as fast as possible.

How long does the delivery take?

Normal delivery with GLS courier service (within Hungary): 1 to 5 workdays
EXPRESS delivery with GLS courier service (within Hungary): 1 to 2 workdays
Normal delivery within the EU, outside of Hungary: 2 to 9 workdays
Normal delivery outside of the EU: 3 to 7 workdays

Holidays and rest days

You have to take into account a completely unique delivery time on these days. The courier service determines when deliveries are paused. If you need something urgently, the best decision is to ask us via the phone, email, or maybe WhatsApp chat.

Why is my delivery late?

Is it really late? Delivery times refer to workdays. The courier service usually does not work on weekends, holidays and rest days.

You can find the package number in the email you received from GLS (within Hungary).
Use the package number to check the status of your package on the GLS website: https://gls-group.eu/HU/hu/csomagkovetes
If more than one business day has elapsed since the last update, contact GLS Customer Service.
GLS availability: weekdays from 7:00 to 20:00.
GLS central telephone number: (+36 29) 886 700
GLS mobile phone number: (+36 20) 890-0660
Other GLS contacts: click here!
For UPS (outside the EU) CLICK HERE and enter the shipping number to check the status of your package!
For other service providers, look for the tracking information in the email notification.
If you haven’t received a notification from the courier service yet, then contact the FansBRANDS customer service via email or phone.
You can only track the status of your order on our website, which ends when we deliver the package to the courier service.

Will I receive notifications from the courier service?

IMPORTANT! Please provide your correct email address and phone number when placing an order, as all notifications will be sent to these!

Email: you will receive several emails containing important information from GLS, UPS and the postal service.
SMS: you will receive an SMS message from GLS on the day of delivery (only within Hungary). You can discuss further delivery details with the courier at the phone number provided in the SMS message.

How can I modify the delivery address?

You can request changing your delivery address with the courier service.

IMPORTANT! Please provide your correct email address and phone number when placing an order!
Before delivery, the courier service will notify you via email regarding the expected delivery date.
Contact the courier service at one of the contact details in the message.
On the delivery date, GLS will send you an SMS message (within Hungary), which will include the courier’s contact information. This way, you can request to modify the delivery address via phone.

Can I open the package before I take it?

You cannot open the package before reception.
If you are unsure regarding the contents of the package, or the packaging is damaged, or you have ordered fragile products, please make a video of the unpacking, showing the products clearly!
In case of damages or deficiencies, we will transmit your claims to the courier service, and a video can speed up evaluation and may help the procedure be successful.

Do I have to pay customs costs?

There are no customs clearance costs in Hungary, or within the EU.
If you want your order to be delivered to a country outside of the EU, there MAY BE extra customs clearance costs,
Customs costs and other taxes are always borne by the buyer.
You can ask for details a the competent authority of the given country.
We cannot provide any information regarding customs clearance costs at FansBRANDS.
We cannot regulate, and we do not have any influence on the given country’s customs and tax laws.